Privacy

1. Introduction:

This privacy policy explains how personal data is collected, used, stored, and shared when you visit our website, use our services, contact us, or make a purchase through the website.

2. The responsible party for data processing:

The entity responsible for collecting and processing personal data is:

• Company name: Ziad Al-Khair Trading Company.
• Brand: UV POWER.
• Privacy email: privacy@uvpower.sa
• Website: https://uvpower.sa

3. Types of personal data we collect:

We may collect the following types of data depending on the nature of the customer's interaction with us:

• Data on requests and purchases: Name, phone number, email address, shipping address, product and order details, and the value of purchases.
• Business customer data: Business registration, VAT registration certificate, national address, and any other business documents necessary for preparing quotes or providing services.
• Contact details: The messages, inquiries, and information that the client sends via phone, WhatsApp for business, email, or other communication channels.
• Payment details: Information related to the payment process, its status, and method. Payment data is processed through payment service providers; we do not store the full bank card details on our site.
• Technical data: Device information, browser information, Internet Protocol (IP) address, site usage data, and cookies, according to the consent settings available.

4. How to collect the data:

We collect personal data through the following means:

• When submitting a purchase request via the website without the need to create an account.
• When requesting a quote or inquiring about products and services.
• When contacting us by phone or WhatsApp for business or email.
• When sending the required business documents to submit quotes or services.
• Through cookies and website usage analysis tools, in accordance with consent settings.

5. Purposes of using personal data:

We use personal data for the following purposes:

• Receiving orders and executing sales and purchase operations.
• Process pricing offers, invoices, and commercial documents.
• Delivery of products and coordination with shipping companies.
• Processing payments and verifying their status.
• Providing warranty, maintenance, repair and after-sales services.
• Communicating with customers to answer inquiries and follow up on orders.
• Compliance with accounting, tax, and regulatory obligations.
• Improving the site performance and user experience and analyzing the usage of the services.
• Protecting the site and limiting fraud or unauthorized use.

6. Cookies and analytics:

Our website uses cookies and similar technologies to improve the browsing experience, operate certain website functions, and understand how visitors use it.

We also use Google Analytics and Google Tag Manager to help analyze site visits, measure performance, and understand visitor interaction with pages and services.

The visitor can manage their preferences regarding cookies through the consent settings displayed on the website, and they can also control cookies through browser settings.

7. Sharing of data with other parties:

We may share some personal data with other parties when necessary to achieve the purposes outlined in this policy, and these parties include:

• Shipping and delivery companies: For sharing the recipient's details, address, and the contact number necessary to complete the delivery.
• Payment service providers: Such as Moyasar to process and verify electronic payments.
• Hosting and technical service provider: To operate the website, store its data, and provide the necessary technical services.
• Analytical service providers: Such as Google Analytics and Google Tag Manager for analyzing site usage and improving its performance.
• Governmental and regulatory authorities: When disclosure is required by regulations or at the request of a competent authority.

We ensure that the sharing of data is limited to the necessary extent to achieve the intended purpose, in accordance with the relevant regulatory requirements.

8. Data storage and transfer outside the Kingdom:

Our website is hosted by the hosting provider Hostinger, and some data may be processed or stored on servers located outside the Kingdom of Saudi Arabia.

When transferring personal data or making it available outside the Kingdom, we are committed to taking the necessary measures and guarantees in accordance with the Personal Data Protection System and its implementing regulations, as well as the controls governing the transfer of personal data outside the Kingdom.

9. Retention of data and destruction:

Zaid Al Khair Trading Company retains personal data related to business transactions, including billing data, accounting and tax records, for the periods required by the regulations and laws in force in Saudi Arabia.

The company also uses the delivery data provided by the customer to the extent necessary to fulfill the shipping order, and shares it with the relevant shipping company to complete the delivery process.

The company undertakes not to retain personal data or use it after the purpose for which it was collected has been fulfilled, except in cases permitted or required by the regulations, taking into account the regulatory obligations regarding the retention of records and documents.

10. Protection of personal data:

We take appropriate organizational and technical measures to maintain the confidentiality of personal data and protect it from unauthorized access, use, modification, disclosure, or destruction.

However, the security of data transmission or storage over the internet cannot be guaranteed absolutely, and we are constantly working to improve our protection procedures based on the nature of the data and the associated risks.

11. Rights of personal data owners:

In accordance with the Personal Data Protection System and related regulations, the personal data owner has the right to exercise the rights stipulated by the system, which include, as applicable:

• The right to know how their personal data is collected and the purpose for its use.
• The right to access their personal data in accordance with regulatory controls.
• The right to request a copy of their personal data.
• The right to request the correction, completion, or updating of their personal data.
• The right to request the destruction of their personal data when the statutory conditions therefor apply.
• The right to withdraw consent to the processing of their data in cases where consent is the basis for the processing.

The exercise of these rights is subject to the controls and exceptions provided for in the applicable regulations and laws.

12. How to submit privacy requests:

To exercise your rights regarding personal data or to inquire about this policy, you can contact us via the following email:

Email: privacy@uvpower.sa

Please clarify the nature of the request and provide the necessary information to verify the identity of the applicant and process the request in accordance with the regulatory requirements.

13. Communicating with customers and marketing messages:

We use the communication data provided by the customer to respond to their inquiries, follow up on their requests, provide technical support, warranty services, maintenance, and after-sales services.

We currently do not send direct marketing or advertising messages to customers via WhatsApp or email. In the event that future marketing services are provided, data will be handled in accordance with regulatory requirements regarding this.

14. External links:

Our website may contain links to external websites or services. We do not control the privacy policies or data protection practices of those websites, so we recommend that you review their privacy policies before sharing any personal data with them.

15. Amendments to the Privacy Policy:

Zaid Al Khair Trading reserves the right to modify or update the terms of the Privacy Policy as necessary, in line with changes in the website services, methods of collecting and processing personal data, or regulatory requirements.

Any changes to this page will be posted here, with the updated date of the last modification. We strive to clearly explain any substantial changes regarding the personal data collected, the purposes for which it is used, and the parties with whom the data may be shared.

We advise site visitors and customers to periodically review this page to check for the latest updates.

16. Contacting us:

If you have any questions or concerns about our privacy policy or how we handle your personal data, you can contact us via:

• The company: Ziad Al-Khair Trading Company.
• Brand: UV POWER.
• Email: privacy@uvpower.sa
• Website: uvpower.sa

Last update: November 2, 2026