Shipping and returns
Shipping and delivery
- Shipping is available to all cities in the Kingdom of Saudi Arabia, and we are working hard to make delivery available to all the countries in the Gulf and the Arab world.
- The store does not modify the address and the shipping company delivers the address as written by the customer.
- After the order has been shipped, the customer cannot modify or cancel it.
- Shipping and delivery cost
Shipping and delivery costs for all cities in the Kingdom of Saudi Arabia are free for orders exceeding 400 riyals, and for orders under that amount there is a fee of 30 riyals (shipping via Aramax-Samsa). With the exception of Riyadh and Jeddah, the minimum order amount is 300 riyals and delivery is free.
-Does the store have the option to pay upon delivery?
Yes, and with an additional fee of 20 riyals.
-Order processing and shipping mechanism
Immediately after payment, your order will be processed and delivered to the shipping company (Aramex-Samsa) within one business day.
*Note: The ordering day and Friday are not included in the delivery time.
- Delivery dates for orders
It depends on the shipping company and is estimated to take 2–3 working days. Please note that after the order is ready and delivered to the shipping company, the shipping bill number will be sent to your mobile phone. Except for Riyadh and Jeddah, delivery is made directly through our representatives and pickup is available at our branch in Riyadh.
The customer's request may be delayed for reasons related to the customer themselves, such as their not being at the delivery location, not responding to the delivery representative's contact, or requesting a change in the delivery address; in such circumstances, neither the store nor the delivery company is responsible for the delay.
-Track the shipment
After handing it over to the shipping company, you must follow up with them using the shipping bill number that was sent to you. Since this is the responsibility of the shipping company, if the customer does not receive a message with the tracking number, it is the customer's responsibility to contact the store to provide them with the tracking information.
In the event that the shipment returns without being received and the customer does not contact the store within 3 working days, the store has the right to dispose of the shipment.
-The risk of loss
All purchases from Yofi Bor are made according to the shipping contracts, which means that the risk of the shipment being lost is your responsibility after we deliver the shipment to the carrier.
Replacement and return policy
1 – The time-frame policy for the return or replacement of purchases:
Replacement and return are allowed in the event of a manufacturer defect within 3 days of purchase, provided the original invoice is brought or attached, and the company has the right to refuse the replacement in accordance with the company's maintenance technical report.
2 – Return or replacement policy for purchases:
• This policy applies to ensuring that the product is in its original condition upon purchase and has not been opened.
• The original shipping fees are deducted from the product value when the customer requests a refund of the product value.
• Products that have been opened and have a manufacturing defect that can be replaced with the same item, provided that the customer delivers them to the shipping company to return them to our warehouses.
3 – Return and replacement procedures:
The customer can replace the product with a defect caused by the manufacturer with the same product or with a higher specification, provided that he/she pays the difference in value.
4 – Methods of retrieval:
To recover the value of purchases made using electronic payment, the amount will be refunded to the customer's bank account within fourteen (14) working days, and the customer will then follow the payment procedures through the bank they are dealing with.
5 – Exceptions not covered by the return and replacement policy:
- When submitting a return request after the specified time. .
- When using the product or benefiting from it. .
- Delivery of products without price tags, stickers, the original packaging, or any of its accessories. .
- -Non-replaceable products are all that break or fail under warranty conditions, such as (malfunctions and damages resulting from misuse – the product opened in a different state – failure to follow the operating instructions – exposure to water – any external maintenance – the device completely or partially stops working in the event of using an accessory that is not compatible with the device’s specifications).